1008 South Jefferson, Moscow ID 83843
For Emergency 24 Hour Flood Water Removal Call
208 882 7000 or 1 877 988 7000

Water Removal - 24 Hour Emergency Service


When your home or property floods, you must protect it from suffering further damage due to mold, mildew, rotting and structural decomposition. The floor coverings, floors, walls, ceilings, and cabinets are at risk. Locate the floodwater source. Turn off water main, or call plumber for pipe or drain repair. Take necessary steps to stop or reduce inflow of outside water from rain or snow. Standing water must be removed from flooded areas and structure.

Warning! Unwanted water indoors may be dangerous. Always make sure flooded area is electrically safe to enter. Please take the following precautionary steps for you and your family’s safety and to protect your property from further damage.

For your safety and to protect your property:

1. Evacuate all persons and pets from flooded areas.

2. Determine flooded areas are safe from electrical hazards.

3. Locate source of leak or water intrusion.

4. Turn off water mainline and/or call plumber for water line or drain repair.

5. Call Castle Carpet Cleaning, 882-7000 for emergency floodwater removal.

6. If safe, remove personal property from flooded areas.

7. If safe, block up large items and furniture in flooded areas.

2-3 Flooded Homes per 100

Each year floodwater damages two to three homes out of every one hundred. If your home or property suffers a leak or water intrusion from ruptured water lines, blocked or damaged drains, or faulty roofing, siding or foundation you must take action. You need to remove all the unwanted flood water from the property as quickly as possible.

Mitigate or Litigate

In fact, your property insurance requires that you “mitigate” your water damage loss. You are legally responsible to your insurance company. “Mitigate” means that you must take the steps to keep the loss as small as possible. If water enters your property you need to remove it and then dry the property to avoid further damage from rot and decomposition of the building’s structure and contents, and to avoid the health threats and further property damage caused by residual moisture resulting in mold, mildew, and other fungi.

Water Extraction without Disruption

Removing flood water from hard surface floors is fairly simple. With a wet-vac or even a mop and bucket you could do the job yourself it is not too large. But removing water from wet carpeting and pad requires powerful, specialized extraction tools and Castle has the best of both.

Years ago when a carpet was flooded it was uninstalled, and its pad removed and discarded. After the carpet was dried a new pad was installed and the carpet reinstalled. Besides taking longer, this method required emptying the entire flooded area of all furnishings. Now, this is no longer necessary unless a drain or sewer backs up and contaminates the carpet and pad.

Cleanup and Debris Removal

If your flood damages property or contaminates your carpeting and pad we’ll dispose to the debris and disinfect and clean up the affected areas. If new construction or new flooring are need we’ll will gladly refer contractors to help with those items. When carpeting and pad are dried and saved, as is most often the case, we’ll provide a courtesy cleaning. And this goes for your upholstered furniture too.

Insurance Coverage

Whether you have insurance coverage or not we can help you get your home or property back to pre-flood condition quickly and save you time and expense. Most floods are caused by some type of plumbing failure, (drain blockage, broken water line, appliance failure, etc.) and are covered by your homeowner’s insurance policy. You will only be responsible for your deductible and if you want, we will bill your insurance company direct.

Dangers of Unseen Residual Moisture

After all of the flood water has been removed and the area thoroughly disinfected, the remaining unseen moisture in the floors, walls, ceilings, cabinets, and other structural components must be removed to prevent property damage due to rot and decomposition, and protect against health threats and further property damage due to mold, mildew, and other fungi.

If the flooded area was only a concrete or linoleum floor, turning up the heat, setting up a fan, or opening up a window, may be all that is required. But if unseen moisture remains in carpet, pad, subfloors, walls, ceilings, cabinets, and other structural components, it must be removed completely and quickly with Restorative Drying to avoid the risk of further damage and risk to your health due to mold, mildew, and other fungi.

Call Castle for Restorative Drying to get your home back to normal fast and to avoid risking your health and further damage to your flooded property. Begin drying process to return all of your property to before flood condition. Avoid secondary damage due to high levels of humidity caused by flood water and improper drying methods. With the area’s largest inventory of drying equipment and our IICRC Certified technicians we’ll have your home or commercial property dried safely, correctly, and fast.

Check out our Restorative Drying page.